WHY YOU RECEIVED A “LEAD AND COPPER” LETTER FROM THE HCA- EXPLAINED
HCA WATER CUSTOMER - WE ARE NOW ENTERING INTO PHASE 2 OF OUR DROUGHT EMERGENCY
Effective immediately, all customers of the Hazleton City Authority Water Department
Due to the storage capacity levels at the Hazleton City Authority Water Department we are in Stage II of our Drought Contingency Plan. Which is the Mandatory Restrictions on Nonessential Water use. And Mandatory Water Reduction for all HCA Commercial /Industrial.
Nonessential Water Use:
- Watering of grass
- The use of water for washing paved surfaces
- Use of water for washing mobile equipment or vehicles
- Use of water to fill or top off swimming pools
- The use of Fire Hydrants, except for Fire fighting
- Operating water fountains, artificial waterfalls and reflecting pools.
- Serving water in eating places unless specifically requested by the individual.
Con efecto inmediato, todos los clientes del Departamento de Agua de la Autoridad de la Ciudad de Hazleton
Debido a los niveles de capacidad de almacenamiento en el Departamento de Agua de la Autoridad de la Ciudad de Hazleton, nos encontramos en la Etapa II de nuestro Plan de Contingencia por Sequía. Cuáles son las restricciones obligatorias sobre el uso de agua no esencial. Y reducción de agua obligatoria para todos los HCA comerciales/industriales.
Uso de agua no esencial:
- Riego del césped
- El uso de agua para el lavado de superficies pavimentadas.
- Uso de agua para el lavado de equipos móviles o vehículos
- Uso del agua para llenado o llenado de piscinas
- El uso de Bocas de Incendio, excepto para Extinción de Incendios
- Operar fuentes de agua, cascadas artificiales y espejos de agua.
- Servir agua en lugares para comer a menos que el individuo lo solicite específicamente.
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HAZLETON CITY AUTHORITY LEAD AND COPPER DETERMINATION PROGRAM
CLICK FOR THE HCA FORM ON HOW TO DERTERMINE WHAT KIND OF PIPE MATERIAL SERVES YOUR PROPERTY
Click here to learn how to determine what kind of water pipes are in your home.
NOTICE OF WATER RATE INCREASE
On 12-07-2023, at the Hazleton City Authority Board meeting, a resolution was passed to increase all water rates by 12%. The last time water rates were raised was back in 2011. Unfortunately, increased expense costs across the board, along with increases in improvement projects, now require the rate adjustment. The water rate increase will take effect on January 01, 2024.
AVISO DE AUMENTO DE TARIFA DE AGUA:
El 7 de diciembre de 2023, en la reunión de la Junta de Autoridad de la Ciudad de Hazleton, se aprobó una resolución para aumentar todas las tarifas del agua en un 12%. La última vez que se aumentaron las tarifas del agua fue en 2011. Desafortunadamente, el aumento de los costos de gastos en todos los ámbitos, junto con los aumentos en los proyectos de mejora, ahora requieren el ajuste de las tarifas. El aumento de la tarifa del agua entrará en vigor el 01 de enero de 2024.
HCA WATER CUSTOMERS
You can now monitor your daily water consumption by using this APP.
Your water consumption can be viewed by month, week, day or even by the hour.
Use this app to see if your water is running more than it should be. The app helps you discover leaks, so you can make repairs and save money.
Click below and keep track of your property’s water consumption.
Download the app now and start saving water and money.
https://www.eyeonwater.com/signin
** The water reads come through every 6- hours.
ATTENTION
Municipal Street Cleaning is upon us, water customers may at times experience dirty water. If this happens HCA crews will be flushing in that area to clear the water.
If your water is discolored, please run your water for a few minutes to help clear the problem. That process may be needed to be repeated to help resolve the decolorization.
We apologize for the inconvenience.
ARE YOU A HCA CUSTOMER WHO IS BEHIND ON YOUR BILLS? WE STRONGLY URGE YOU TO CHECK OUT THIS NEW PROGRAM---IF YOU HAVE ALREADY APPLIED THEN PLEASE LOG ON TO PAHAF WEBSITE TO CHECK THE STATUS OF YOUR ASSISTANCE APPLICATION!
Delinquent Utilities
Provides funds to resolve delinquent payments for utility services, including electric,
heating/fuel, water, and/or sewer bills, and other related utility costs, particularly for those utility bills where no program currently exists in the Commonwealth, and that there is imminent loss of utility disconnection, liens, possible foreclosure, or homeowner displacement. Utility assistance may be available in combination with mortgage reinstatement and mortgage payment assistance or as a standalone option for homeowners without a mortgage. The maximum utility assistance is capped at $8,000. Servicios Públicos Morosos
Proporciona fondos para resolver los pagos atrasados de los servicios públicos, incluidas las facturas de electricidad, calefacción/combustible, agua y/o alcantarillado, y otros costos de servicios públicos relacionados, en particular para aquellas facturas de servicios públicos donde actualmente no existe ningún programa en el Estado Libre Asociado, y que hay una inminente pérdida de desconexión de servicios públicos, gravámenes, posible ejecución hipotecaria o desplazamiento del propietario. La asistencia de servicios públicos puede estar disponible en combinación con el restablecimiento de la hipoteca y la asistencia para el pago de la hipoteca o como una opción independiente para los propietarios de viviendas sin hipoteca. La asistencia máxima de servicios públicos tiene un tope de $ 8,000.
LATEST UPDATES FROM THE HCA
The HAZLETON CITY AUTHORITY Board of Directors will hold their regular scheduled meeting on Tuesday, November 19th, 2024, starting at 6:00 P.M in person open to the public. Members of the public will have the option of attending in person or via Zoom. The November 19th, 2024, agenda, along with the weekly zoom ID for public access, will be located on our website at hcawater.org. Anyone wishing to make public comment on agenda items can send them to Richard Ammon at richarda@hcawater.org.
Topic: HAZLETON CITY AUTHORITY BOARD OF DIRECTORS
Time: Nov 19, 2024 06:00 PM Eastern Time (US and Canada)
Join Zoom Meeting
https://us02web.zoom.us/j/81315013382?pwd=wD3t29Oaec5DjlTYxfi6PocnAYZg5w.1
Meeting ID: 813 1501 3382
Passcode: 331112
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One tap mobile
+16469313860,,81315013382#,,,,*331112# US
+19292056099,,81315013382#,,,,*331112# US (New York)
THE CITY OF HAZLETON TRASH AND RECYCLING FEE WILL MOVE TO $35.50 PER MONTH FOR ALL RESIDENTS.
WE DEEPLY REGRET THE INCREASE. PART OF THE FEE INCREASE WILL BE TO APPLIED TO HELP KEEP THE CITY STREETS FREE OF DEBRIS.
PLEASE NOTE THE NEXT LOWEST HAULER CONTRACT BID WAS TWICE AS MUCH AS THE BID THE HCA ACCEPTED.
THE HCA REMAINS COMMITTED TO KEEPING THE TRASH AND RECYCLING COLLECTIONAT THE LOWEST COST POSSIBLE
THANK YOU
The forms above are available for download. Completed forms can be mailed directly to the Hazleton City Authority or customers may leave their completed paperwork or their monthly bill check payments in the drop-off boxes located in our office vestibule.(No cash payments) at the front entrance of the HCA Administrative Building between the hours of 9AM and 4:15 PM Mon-Fri.
THANK YOU FOR YOUR COOPERATION AND PLEASE STAY SAFE
HCA PRESENTA NUEVAS OPCIONES DE PAGO
HCA INTRODUCING NEW PAYMENT OPTIONS
****Beginning June 1, 2021 the HCA will be transitioning on line payments to Smart Bill
The HCA is now providing new payment options: ** fees apply
Credit card payments (link on our website only-hcawater.org) Checks (link on our website -hcawater.org)**
Checks mailed to address provided on your bill.
Checks and money orders only at the HCA Admin. Building lock box.
Cash and check payments at Fidelity banks.
Pay by phone (new)**
An option to receive your monthly bill by email (new)
Auto credit card payments (new)**
Just click the icon “Pay Your Bill” on the HCA website to access the new Smart Bill customer portal.
Pagos con tarjeta de crédito (enlace en nuestro sitio web es-hcawater.org) Cheques (enlace en nuestro sitio web -hcawater.org)**
Los cheques que se envían por correo a la dirección proporcionada en su factura.
Cheques y giros postales solamente se pueden dejar en la oficina de Administracion de HCA en la caja de seguridad.
Pagos en efectivo y con cheque los puede hacer en los Bancos Fidelity.
Empezando el 1 de Junio
Pagos por telefonos (Nuevo)**
Una opción para recibir su factura mensual por correo electrónico. (nuevo)
Pagos automáticos con tarjeta de crédito (nuevo)**
Simplemente haga clic en el icono “Pague su factura” en el sitio web de HCA para acceder al nuevo portal del cliente de Smart Bill.
PAY-BY-PHONE - 570-456-1173 ( This number only! )
Interested in Automatic Bank Draft payments? Click here to download the HCA Auto-Draft Bank form.
Coming to the HCA to pay your bill?
Please make sure to bring a copy of your bill!
( You must provide your account number.)
Thank You!
YOUR SUPPORT IS AWESOME!
HCA customers have donated well over $125,000 to the Hazleton Police Department!
THANK YOU TO ALL!
About us
The Hazleton City Authority operates projects and facilities and also provides safe clean drinking water to our customers in 14 municipalities in 3 counties. 400 East Arthur Gardner Parkway Hazleton,PA 18201 Business Hrs. Mon-Fri – 9:00AM until 4:15 PM Phone: 570.454.2401 570.453.1849 (FAX)
Our mission
To build an organization that is dedicated to continuous improvement in providing safe clean drinking water to all who have access to our product.
To deliver the highest level of service for the city of Hazleton Trash & Recycling customers.
To Report an Emergency Please Call 570.454.2401
HCA 2024 REPORTS Click the image below. What is a CCR report ? CLICK BELO4
INFORMES DE CONFIANZA DEL CONSUMIDOR 2024
2023 Consumer Confidence Reporting
INFORMES DE CONFIANZA DEL CONSUMIDOR 2023
2022 Consumer Confidence Reporting
2021 Consumer Confidence Reporting
