EXTREME COLD WEATHER NOTICE
ATTENTION: The Hazleton City Authority has been receiving a large volume of calls form customers with frozen water meters and water lines. Please read the message below and understand that you must be prepared when the extreme cold visits our area.
Please choose the best way possible to prevent your water lines from freezing.
If your water meter is in a cold area please insulate the area and protect your meter.
If you have a history of your water lines freezing then run your water at a rate equal to the thickness of a pencil.
The HCA charges $285.00 if we have to unfreeze your home.
Thank You!
HCA TRASH COLLECTION WILL BE DELAYED ONE DAY THIS WEEK
Casella Waste Systems
⚠️ Service Alert: Potential Winter Weather Impacts for the Week of January 26 ⚠️
Due to the significant winter weather affecting our service area, some customers may experience delays in collection services.
For the most up-to-date information about your specific service area, please visit: www.casella.com/service-alerts
HCA IS ASKING YOU TO UPDATE YOUR CONTACT INFORMATION
PLEASE HELP THE HCA WITH YOUR CONTACT INFORMATION SO WE CAN NOTIFY OF EMERGENCY NOTIFICATIONS IN YOUR AREA– CLICK HERE TO PROVIDE YOUR INFORMATION SO WE CAN NOTIFY OF LEAKS AT YOUR HOME OR IN YOUR AREA.
THANKS
Opt-in by entering your phone number to receive text message notifications and stay informed about any potential service disruptions, maintenance work, or outages in your area. Standard message and data rates may apply. Message frequency may vary.
HCA DROUGHT PHASE-1 NOTICE
Click Here for DROUGHT INFORMATION TIPS
WHY YOU RECEIVED A “LEAD AND COPPER” LETTER FROM THE HCA- EXPLAINED
_____________________________________________________________________________________________________________________________
_____________________________________________________________________________________________________________________________
HAZLETON CITY AUTHORITY LEAD AND COPPER DETERMINATION PROGRAM
CLICK FOR THE HCA FORM ON HOW TO DERTERMINE WHAT KIND OF PIPE MATERIAL SERVES YOUR PROPERTY
Click here to learn how to determine what kind of water pipes are in your home.
NOTICE OF WATER RATE INCREASE
On 12-07-2023, at the Hazleton City Authority Board meeting, a resolution was passed to increase all water rates by 12%. The last time water rates were raised was back in 2011. Unfortunately, increased expense costs across the board, along with increases in improvement projects, now require the rate adjustment. The water rate increase will take effect on January 01, 2024.
AVISO DE AUMENTO DE TARIFA DE AGUA:
El 7 de diciembre de 2023, en la reunión de la Junta de Autoridad de la Ciudad de Hazleton, se aprobó una resolución para aumentar todas las tarifas del agua en un 12%. La última vez que se aumentaron las tarifas del agua fue en 2011. Desafortunadamente, el aumento de los costos de gastos en todos los ámbitos, junto con los aumentos en los proyectos de mejora, ahora requieren el ajuste de las tarifas. El aumento de la tarifa del agua entrará en vigor el 01 de enero de 2024.
HCA WATER CUSTOMERS
You can now monitor your daily water consumption by using this APP.
Your water consumption can be viewed by month, week, day or even by the hour.
Use this app to see if your water is running more than it should be. The app helps you discover leaks, so you can make repairs and save money.
Click below and keep track of your property’s water consumption.
Download the app now and start saving water and money.
https://www.eyeonwater.com/signin
** The water reads come through every 6- hours.
ATTENTION
Municipal Street Cleaning is upon us, water customers may at times experience dirty water. If this happens HCA crews will be flushing in that area to clear the water.
If your water is discolored, please run your water for a few minutes to help clear the problem. That process may be needed to be repeated to help resolve the decolorization.
We apologize for the inconvenience.
The HAZLETON CITY AUTHORITY Board of Directors will hold their regular scheduled meeting on Tuesday, March 3rd, 2026, starting at 6:00 P.M in person open to the public. Members of the public will have the option of attending in person or via Zoom. The March 3rd, 2026, agenda, along with the weekly zoom ID for public access, will be located on our website at hcawater.org. Anyone wishing to make public comment on agenda items can send them to Richard Ammon at richarda@hcawater.org.
Topic: HAZLETON CITY AUTHORITY BOARD OF DIRECTORS
Time: Mar 3, 2026 06:00 PM Eastern Time (US and Canada)
Join Zoom Meeting
https://us02web.zoom.us/j/86443059091?pwd=Wfvkr8RaL5SH6NMClavhLXwWs2WB9O.1
Meeting ID: 864 4305 9091
Passcode: 280920
One tap mobile
+19292056099,,86443059091#,,,,*280920# US (New York)
+13017158592,,86443059091#,,,,*280920# US (Washington DC)
Join instructions
https://us02web.zoom.us/meetings/86443059091/invitations?signature=K_8azfu386PT1t-mN36Ud7H-gEY2GPKvLY_VzoxhOcg
THE CITY OF HAZLETON TRASH AND RECYCLING FEE WILL MOVE TO $35.50 PER MONTH FOR ALL RESIDENTS.
WE DEEPLY REGRET THE INCREASE. PART OF THE FEE INCREASE WILL BE TO APPLIED TO HELP KEEP THE CITY STREETS FREE OF DEBRIS.
PLEASE NOTE THE NEXT LOWEST HAULER CONTRACT BID WAS TWICE AS MUCH AS THE BID THE HCA ACCEPTED.
THE HCA REMAINS COMMITTED TO KEEPING THE TRASH AND RECYCLING COLLECTIONAT THE LOWEST COST POSSIBLE
THANK YOU
The forms above are available for download. Completed forms can be mailed directly to the Hazleton City Authority or customers may leave their completed paperwork or their monthly bill check payments in the drop-off boxes located in our office vestibule.(No cash payments) at the front entrance of the HCA Administrative Building between the hours of 9AM and 4:15 PM Mon-Fri.
THANK YOU FOR YOUR COOPERATION AND PLEASE STAY SAFE
HCA PRESENTA NUEVAS OPCIONES DE PAGO
HCA INTRODUCING NEW PAYMENT OPTIONS
****Beginning June 1, 2021 the HCA will be transitioning on line payments to Smart Bill
The HCA is now providing new payment options: ** fees apply
Credit card payments (link on our website only-hcawater.org) Checks (link on our website -hcawater.org)**
Checks mailed to address provided on your bill.
Checks and money orders only at the HCA Admin. Building lock box.
Cash and check payments at Fidelity banks.
Pay by phone (new)**
An option to receive your monthly bill by email (new)
Auto credit card payments (new)**
Just click the icon “Pay Your Bill” on the HCA website to access the new Smart Bill customer portal.
Pagos con tarjeta de crédito (enlace en nuestro sitio web es-hcawater.org) Cheques (enlace en nuestro sitio web -hcawater.org)**
Los cheques que se envían por correo a la dirección proporcionada en su factura.
Cheques y giros postales solamente se pueden dejar en la oficina de Administracion de HCA en la caja de seguridad.
Pagos en efectivo y con cheque los puede hacer en los Bancos Fidelity.
Empezando el 1 de Junio
Pagos por telefonos (Nuevo)**
Una opción para recibir su factura mensual por correo electrónico. (nuevo)
Pagos automáticos con tarjeta de crédito (nuevo)**
Simplemente haga clic en el icono “Pague su factura” en el sitio web de HCA para acceder al nuevo portal del cliente de Smart Bill.
PAY-BY-PHONE - 570-456-1173 ( This number only! )
Interested in Automatic Bank Draft payments? Click here to download the HCA Auto-Draft Bank form.
Coming to the HCA to pay your bill?
Please make sure to bring a copy of your bill!
( You must provide your account number.)
Thank You!
YOUR SUPPORT IS AWESOME!
HCA customers have donated well over $125,000 to the Hazleton Police Department!
THANK YOU TO ALL!
About us
The Hazleton City Authority operates projects and facilities and also provides safe clean drinking water to our customers in 14 municipalities in 3 counties. 400 East Arthur Gardner Parkway Hazleton,PA 18201 Business Hrs. Mon-Fri – 9:00AM until 4:15 PM Phone: 570.454.2401 570.453.1849 (FAX)
Our mission
To build an organization that is dedicated to continuous improvement in providing safe clean drinking water to all who have access to our product.
To deliver the highest level of service for the city of Hazleton Trash & Recycling customers.
To Report an Emergency Please Call 570.454.2401
2024 Consumer Confidence Reporting
HCA 2024 REPORTS Click the image below. What is a CCR report ? CLICK BELO4
INFORMES DE CONFIANZA DEL CONSUMIDOR 2024
2023 Consumer Confidence Reporting
INFORMES DE CONFIANZA DEL CONSUMIDOR 2023
Add Your Heading Text Here
Add Your Heading Text Here